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General conditions of contract

Updated to April 4th, 2019


These general conditions regulate the purchase of products by Users through,,, to VINS I LICORS GRAU, SA, (in forward GRAUONLINE), postal address C. Torroella, 163, Apt. 4 -17200- Palafrugell- (Girona) -Spain- with tax number (“CIF”) A-17127630, registered in the Mercantile Registry of Girona T. 576, L. 478, F. 123, H. 8252, telephone number +34 972 301835, e-mail


By purchasing any of our products offered on this website, the buyer expressly declares that he has read, understood and accepts without reservation the general conditions of the contract, as well as the particular conditions that may be established.
These conditions will have an indefinite period of validity, and GRAUONLINE reserves the right to modify them unilaterally, without affecting the goods, or the promotions that were acquired before the modification. It is accordingly advisable each time you access the website to check the conditions in force at any particular time.


Step 1. Search for your Wine, Cava or Liquor

There are many ways to find the bottle of Wine, Cava or liquor you are looking for in Grau Online. You can do it in an initial way to our website by type: Red wine, Rose wine, White wine, Sparkling wine, Generous wine, alcohol, others, lots and gifts and offers, once you find the category you are looking for, in Grau Online we continue guiding you through the Denominations of Origin in the case of wines.

If you still cannot find the bottle you are looking for, you can find it by entering the name of the bottle in the search engine that you will find on the website at all times.

In case you need it you can also use the Grau Online filter, to maximize your search and make it easier. You can filter by price, recommendation, origin, denomination, type and variety.

Step 2. The wish list

Our website for online sales of wines, cavas and liquors also incorporates a new functionality: the wish list. Through this tool, you can add and consult the wines or liquors that you would like to buy in the future, or to register your usual list. Add the ones you usually buy and you'll always have them on hand so you do not have to search.

Step 3. My cart

When you find your wine, cava or liquor you just have to click on the add button to the cart, it will automatically be added to your cart. Once your list is complete you can access it with the "see purchase" button. To purchase the products, you will have to choose the option to go through the box, if on the contrary you prefer to continue buying, you can continue with the same process by clicking on the corresponding button.

Have you already made a purchase with us? Add your access data and finalize the purchase.

Is it your first purchase with us? Register your data and you can buy your products, will also help you will also help you to avoid having to introduce them next time.
Once you have entered your information, you will have to choose the means and method of payment.

Remember that through your account, you can check all the purchases you have made in GRAUONLINE, as well as your wish list.

Finally, check your purchase, modify it if necessary, click the final purchase button and in 24 / 48h minimum, depending on the delivery address, you can enjoy our products.


During the purchase process and before pressing the button to proceed with the payment, different confirmation windows of the data that are entered appear, so that it is impossible to continue if all the data requested in each case is not provided. Also before proceeding with the confirmation of the order, the customer can correct any error in the introduction of the data, change the contents of the shopping cart and even cancel it in its entirety, being able to go back to the previous screens to make the appropriate corrections.
Before and after placing the order you can contact us through the electronic address or call the phone number +34 972 301835 indicating the error suffered in order to proceed with its correction.


GRAUONLINE supplies its products in the following countries and European geographical areas: Spain (Peninsula and Balearic Islands only), Portugal, Germany, Austria, Denmark, France, Greece, Italy, Luxembourg, the Netherlands, Great Britain.


It is expressly warned that the purchase and supply of alcoholic beverages to minors under 18 years of age is prohibited.

Il est expressément noté que l'achat et la fourniture de boissons alcoolisées aux personnes de moins de 18 ans sont interdits.

To be able to buy any of the products offered on our website, the buyer declares and guarantees than himself and the person to whom the products must be delivered:

. Are living in a country where we serve our products.

. They are not under 18 years old.

. The legislation of your state of residence and where the products must be delivered does not prevent to acquire alcoholic beverages.

In the event that a legal entity is contracted, the person acting on its behalf declares under its responsibility that it has valid powers to do so, reserving GRAUONLINE the right to prove this.


The communications with the buyer will preferably be made through email and other electronic means, including instant messaging, so you must provide the active data at all times for this purpose.




In the event that a product is not available, we will notify you as soon as possible through the data you have provided so that you can replace it with another one or rescind the purchase.


The orders will be delivered at the address you have indicated to us located in the geographical area of the territory where we serve our products.
Delivery times are confirmed at the time the order was received and, in all cases, within 30 calendar days from the date it was confirmed, the order will be delivered to the address that has been designated and which should be in the correct geographical area where we provide service.

Please note that alcoholic beverages will not be given to people under 18 years of age.

Nor will deliver orders to Post Offices boxes, so you must take into account this circumstance.
GRAUONLINE will adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, although it does not assume any responsibility if this cannot be done as a result of the false, inaccurate or incomplete data provided or when the delivery cannot be made carried through no fault of the shipping company assigned for that purpose, or due to the absence of the recipient. In such cases, the contract will be understood terminated and we will be able to claim transportation and shipping expenses derived from the unsuccessful delivery of the order due to causes beyond our control.


If you want to write a dedication for a third party to whom the products must be delivered as a gift, you guarantee that the recipient is at least 18 years old and authorizes us to print it and send it together with the purchased products.
However, we reserve the right to previously review the content of your writing and not to send it, when we consider that it contains expressions that may be considered offensive, threaten the dignity of the person or may be contrary to any law.


The prices indicated for each product and service include the Value Added Tax (VAT), other taxes, and fees that may be taxed and are applicable, expressed in the Euro currency (€).
Purchases made by taxpayers resident in the European Union and with an intra-community NIF, will be exempt from VAT payment, being necessary to send us this document.
For orders destined to countries outside the European Union, remember that as the recipient of these, you must pay directly the import duties and taxes and, where appropriate, local customs duties, so please take this into account and duly report in this regard, not responsible for possible returns.

Unless expressly indicated otherwise, the shipping, transportation, delivery or postal expenses, packaging, shipping insurance or any other additional services and annexes to the purchased product are not included and will be borne by the user.
The prices applicable to each product will be those published on the website and applied automatically, to which will be added the shipping costs and other additional expenses that the client has agreed, setting the sum of all these concepts the total due to payment in the last phase of it.
For any information about the order, the user will have the customer service phone, telephone number +34 972 301835 or you can contact via email at the address indicating the order number that was assigned in the mail electronic confirmation of purchase en indiquant le numéro de commande qui vous a été attribué dans l'e-mail de confirmation d'achat.


You can pay for your orders through PayPal.

When you have chosen to pay by bank transfer, when you confirm the receipt of the order you will be also indicated the account number where you must make the payment.

Also with Visa, MasterCard and Bizum through a secure payment gateway, in which the bank issuing the card will be responsible for verifying the identity of the cardholder and its authenticity before authorizing payment, as well as the protection of the customer's data. In this way, we also do not have at any time your financial data, which gives greater security to the payment process.
Any incident that may arise will be the responsibility of the issuer, the client having to contact the bank in question.
The user expressly consents to be issued an electronic invoice in pdf form and can revoke the consent at any time by sending a letter to the effect to


GRAUONLINE reserves the domain of the products delivered as long as we do not receive the full payment of the same.
Until the full price has been paid, the buyer undertakes not to perform any act of disposition of the goods and to keep them in good condition, acting as depositary.


1. If you are a consumer or user, you have the right to withdraw from this contract within fourteen calendar days without justification, from the day you or a third party that had indicated to us, other than the carrier, acquire material possession of the requested goods. In case of delivery of multiple goods that you had ordered in the same order and delivered separately, the day you or a third party that had indicated us, other than the carrier, acquire the material possession of the last of the goods.

Exceptions to the right of withdrawal:
. In the case of goods whose sealing has already been opened after delivery and are not suitable for reasons of hygiene or health.
The supply of alcoholic beverages whose price has been agreed at the time of the conclusion of the sales contract and that cannot be delivered before 30 days, and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.

Exercise and consequences of the right of withdrawal.

2.1 Before the withdrawal period expires, you must unequivocally communicate your decision to withdraw from the contract to VINS I LICORS GRAU, SA, C. Torroella, 163, Apt. 4 -17200- Palafrugell- (Girona) -Spain-, info @ grauonline .com. For this purpose, you can use the model withdrawal form provided here, or make another kind of unambiguous statement indicating your decision to withdraw from the contract.
To comply with the withdrawal period, it will be sufficient to be send the communication exercising the right before the corresponding deadline expires.

2.2 Where has exercised the right of withdrawal within the indicated period, before fourteen calendar days have elapsed from the date on which you informed us of the decision to withdraw from the contract, we will proceed to reimburse you for any payment that we would have received from you through the same means that you had used to pay the order, unless you have expressly provided otherwise, not incurring any expense as a result of reimbursement. The refund will include, where applicable, the delivery costs, unless you have selected a delivery method different from the less expensive mode of ordinary delivery, in which case we will not reimburse any additional costs arising therefrom.

2.3 Unless we offer to collect the products ourselves, we can withhold the refund until we have received them or until you submit a proof of return, depending on the condition that is met first.

2.4. We inform you that you will be responsible for the direct costs of returning the products.

2.5. You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

Withdrawal form: (You must only fill in and send this form if you wish to withdraw from the contract)

– At the attention of VINS I LICORS GRAU, SA with postal address at C. Torroella, 163, Apt. 4 -17200- Palafrugell- (Girona) -Spain- telephone number +34 972 301835, email address
– I hereby communicate / communicate (*) that I desist from my / we desist from our (*) contract of sale of the following good / benefit of the following service (*)
– Order on/ received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this form is presented on paper)
– Date

(*) Delete as appropriate.


The buyer must check the quantity and quality of the products purchased as soon as they are received, and must notify us and describe without undue delay any nonconformity of the product.

If the buyer is a consumer or user:

. We remind you of the existence of the legal guarantee for the goods, responding to the lack of conformity of the products that are manifested within two years of delivery.
There will be no responsibility for non-conformities when the buyer knows or could not reasonably have ignored it at the time of formalizing the contract, in case of intentional damage or negligence, incorrect use or improper handling, use and wear, for not following the instructions, etc.
When the acquired product was defective, you must inform us of it at the time you became aware of it and, at most within two months, by sending an email to indiquant les défauts constatés.
In this case, you can choose between repair, refund of the price or replacement of the defective product whenever possible and proportionate. If you opt for the replacement and the product is nonconformity, if repair is not possible, you can choose between requiring the price reduction or the resolution of the contract with the refund of the amount, unless one of these measures is impossible or disproportionate. The return costs will be our charge.
When the product arrives in poor condition due to transportation, you must indicate it on the delivery note of the carrier and within 24 hours of receiving it, let us know so as to make a timely claim.
Actions against the producer and / or manufacturer. As provided by law, also as a consumer claim directly to the producer and / or manufacturer to obtain the restitution or repair of the good.


In case you want to make a claim, complaint or request information about the products offered or hired, you can call +34 972 301835 or send an email to electrónico a
It is also reported that consumers and users have at their disposal official complaint, claim and complaint forms that will be sent to them in electronic format upon request made by email to the aforementioned address.


In case of conflict, without prejudice to submit to what the law requires, especially when the contracting party is a consumer or user, waiving any other forum that may correspond, the parties expressly submit to the jurisdiction of the courts of the city of La Bisbal de l'Empordà.

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