Compliance

Regulatory compliance and corporate responsibility

At our company, we are fully committed to regulatory compliance and corporate responsibility. The concept of compliance refers to the set of procedures and best practices we implement to ensure that all our activities are conducted in accordance with applicable laws, rules and regulations, as well as the ethical standards that guide our behaviour.

The main objective of compliance is to prevent, detect and manage any legal or ethical risks that may arise in the course of our operations, thus ensuring a safe and transparent working environment for all our employees, customers and other stakeholders.

At Vins i Licors Grau, we consider it essential to act with integrity and responsibility in all our decisions and activities. For this reason, we have established a compliance system that not only helps us to comply with legal obligations, but also reinforces our commitment to sustainability and continuous improvement.

In this section, you will find our compliance-related resources, including the Ethics Channel and the Whistleblower Channel Policy, through which you can confidentially report any incident that you consider to be contrary to our standards or values.

• Download Grauonline's code of ethics
• Download Grauonline's Ethical Channel Policy

Filing of Complaints

Important: Please note that concerns, comments, comments, queries or questions about products, as well as complaints about the services provided by Grauonline, cannot be handled through the complaints system, which is intended solely for reporting possible incidents of non-compliance. For questions related to our products and services, please contact our Customer Service Team.

To make a report related to regulatory non-compliance, please contact the following email address: compliance@vinsilicorsgrau.es